Privacy policy

Last updated: September 3, 2025

Elite Sim Golf (“we,” “us,” “our”) operates this online store and website (the “Services”) in the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or shop with us.

By using the Services, you agree to this Privacy Policy.

1) Information We Collect

  • Contact details: name, email, phone, shipping/billing address.

  • Payment details: card/payment info (processed by our payment processor), transaction confirmations.

  • Account details (if you create one): username, password, preferences.

  • Order & activity: items viewed, cart/wishlist, purchases/returns/exchanges, support messages.

  • Device & usage: IP address, browser/device info, pages viewed, interactions (via cookies and similar tech).

2) How We Collect It

  • Directly from you (checkout, account, support).

  • Automatically (cookies, pixels, and similar technologies).

  • From service providers (e.g., payments, shipping, analytics) that act on our behalf.

3) How We Use It

  • Orders & operations: process payments, fulfill/ship, handle returns, provide support.

  • Account & experience: maintain your account, remember preferences, improve the Services, show relevant products.

  • Marketing: send emails/SMS (if you opt in) and show on-site/online ads where permitted.

  • Safety & compliance: prevent fraud/abuse, secure the Services, comply with law, enforce our terms.

4) How We Share It

We share personal information with:

  • Service providers (ecommerce platform/Shopify, payment processors, shipping carriers, IT/hosting, analytics, customer support) strictly to operate the Services.

  • Marketing/advertising partners (where allowed by law and your choices).

  • Authorities or others when required by law, to protect rights/safety, or in a business transaction (e.g., merger).

We do not sell your personal information. Where state law defines “sell” or “share” more broadly (e.g., CA), see Your State Privacy Rights below.

5) Cookies & Similar Technologies

We use cookies and similar tools to make the site work, remember preferences, improve performance, and measure/serve ads. You can manage cookies in your browser; blocking some cookies may affect site features.

6) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child under 13 provided information, contact us to delete it.

7) Data Security & Retention

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure. We keep information only as long as needed for the purposes above and to meet legal, tax, or accounting obligations.

8) Your Communication Choices

  • Marketing emails/SMS: You can opt out using the unsubscribe link or instructions in our messages. We may still send transactional messages (e.g., order confirmations).

9) Your State Privacy Rights (U.S.)

Depending on your state (e.g., California, Colorado, Connecticut, Virginia, Utah), you may have the right to:

  • Know/Access the categories and/or specific pieces of personal information we collected about you.

  • Delete certain personal information.

  • Correct inaccurate personal information.

  • Opt out of processing for targeted advertising and of “sale” or “sharing” as defined by applicable law.

  • Non-discrimination for exercising your rights.

California-specific notes:

  • We honor Global Privacy Control (GPC) signals for applicable browsers/devices as an opt-out of “sale”/“sharing” where required.

  • If we offer any financial incentives related to data (we currently do not), we will disclose and ask for opt-in consent.

How to exercise rights: email sales@elitesimgolf.com with “Privacy Request,” and tell us what right you’re exercising. We’ll verify your identity and respond within the time required by law. You may use an authorized agent where your state allows; we may require proof of authorization and identity verification.

Do Not Track: We currently do not respond to browser “DNT” signals, but we do honor GPC where required.

10) Shopify (Our Ecommerce Platform)

Our store runs on Shopify, which processes some personal information to power our Services (hosting, checkout, analytics, fraud prevention, etc.). For details on Shopify’s practices and options, see Shopify’s Privacy Policy and Shopify’s Privacy Portal.

11) Location of Processing

We operate in the United States. Our service providers may process data in the U.S. and other locations. We do not rely on EU/UK transfer mechanisms for a U.S.–only service.

12) Changes to This Policy

If we update this Policy, we’ll post the new version here and update the “Last updated” date.

13) Contact Us

Elite Sim Golf
Email: sales@elitesimgolf.com
Address: 743 Jacksonian Way, Lenoir City, TN 37772, United States