Order Support
Track Your Order
Enter your order number and the email you checked out with. We'll take you straight to your secure order status — shipping updates, tracking numbers, and delivery estimates, all in one place.
Look up your order
You'll be taken straight to your live shipment status — no account or password needed.
Check your inbox
Every order confirmation and shipping update includes a direct "Track Order" link — the fastest way to see live status.
Have a tracking number?
Enter it directly with the carrier for real-time scan history and delivery windows.
Sign in to your account
See your full order history, past receipts, and warranty registrations in one dashboard.
Go to My Account →Shipping & Tracking FAQ
Most in-stock items ship within 1–3 business days. You'll receive an automated email with your tracking number as soon as your order leaves our warehouse. Made-to-order items (like custom enclosures and impact screens) ship per the lead time listed on the product page.
Yes. Large freight items (enclosures, screens, simulator packages) are quality-checked and palletized before handoff to the carrier, which can take a few extra days beyond standard parcel orders.
Carriers can take 24–48 hours to scan a package after label creation. If it's been longer than that with no movement, reach out and we'll investigate with the carrier directly.
If your order hasn't shipped yet, contact us right away and we'll update it. Once freight is scheduled, address changes may incur a carrier reroute fee.
Still need help?
Our support team can look up any order directly.