Contact Elite Sim Golf support with your order number and the reason for your return. If your item arrived damaged or appears defective, include clear photos of the product and packaging.

• Returns shipped without authorization may be refused.
• Please pack items securely to prevent shipping damage.

• Return shipping: Responsibility depends on the product category and reason for return (see product-specific sections below).
• Inspection: All returns are inspected upon arrival for completeness and condition.
• Refund timing: Approved refunds are issued after inspection to the original payment method, minus any applicable fees or nonrefundable shipping charges.

Enclosures may be returned within 30 days of the original shipping date under our Customer Satisfaction Money-Back Guarantee.

• Return shipping: The customer is responsible for all return shipping/freight costs. Original shipping charges (if applicable) are nonrefundable.
• Condition requirement: Returns must be in like-new, resellable condition, complete with all original parts, hardware, accessories, and manuals.
• Packaging: Return in original packaging (or equivalent protective packaging) to prevent damage in transit.
• Returns may be denied or subject to deductions if there are missing parts/hardware, damage, stains/odors, tears, bent frame components, or inadequate packing that causes damage.

• Return window: 30 days from the original shipping date.
• Damaged on arrival: Must be reported within 5 business days of delivery to qualify for a full refund (once claim/return is approved). Keep all packaging and provide photos.
• Non-damaged returns: Subject to a 15% restocking fee plus return shipping costs (paid by the customer).
• Defective claims deemed user-related: If a projector is returned as “defective” and testing shows the issue is user error, improper setup, incompatible equipment, or related to the use of a low-quality or faulty HDMI cable, the return will be treated as a non-damaged return and is subject to the 15% restocking fee and return shipping costs.
• Condition & packaging: Must be returned in original packaging with all included items/accessories (remote, cables, manuals, adapters/dongles, etc.). Additional charges may apply for missing items or damage not caused by Elite Sim Golf or the carrier.

• Return window: 30 days from the original shipping date.
• Damaged on arrival: Must be reported within 5 business days of delivery to qualify for a full refund (once claim/return is approved). Keep all packaging and provide photos.
• Non-damaged returns: Subject to a 15% restocking fee plus return shipping costs (paid by the customer).
• Condition & packaging: Must be returned in original packaging with all included items/accessories (power/charging cable, protective case if included, stands/alignment tools, manuals, adapters/dongles, etc.). Additional charges may apply for missing items, damage, misuse, excessive wear, or altered serial numbers.
• Software subscriptions (nonrefundable): Any paid simulator software subscription, activation fee, license key, membership fee, or digital download is 100% nonrefundable once purchased and/or redeemed—even if the hardware is returned.

Contact Elite Sim Golf support with your order number and we’ll help you with the next steps.